Delivery and Returns
UK Shipping Policy
We currently only ship within the UK. Our shipping cost is calculated based on the weight and size of the package.
All packages are shipped 2nd Class Signed for, within 48hrs. Larger packages will be shipped with a courier.
We work hard to ensure you always receive your delivery in a timely manner, however, some delays are outside of our control and we would ask that you allow up to a maximum of 21 working days for your order to get to you.
The postage charge is applied automatically, and is as follows:
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0 - 2KG: £4.45
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2 - 10KG: £7.50
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10KG+: £14
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Please note delivery charges and estimated times are subject to change.
Refunds Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at sales@aldcroftadhesives.com
If you are outside of the UK, refunds are applied at the then currency exchange rate, not the rate at the time of purchase.